Privacy Policy & Disclaimer

Zaxo Times Pvt. Ltd. Privacy Policy

Effective Date: June 17, 2025

At Zaxo Times Pvt. Ltd. we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our digital marketing services, visit our website, or interact with us.

1. Information We Collect We collect various types of information to provide and improve our services to you, including:

Personal Identification Information: Name, email address, phone number, physical address, company name, and job title.
Payment Information: Details required for processing payments (e.g., credit card numbers, bank account details). Please note that we do not store sensitive payment information on our servers; it is processed securely by third-party payment gateways.
Usage Data: Information about how you access and use our website and services, such as IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
Communication Data: Records of your correspondence with us, including emails, chat transcripts, and phone call recordings.

2. How We Collect Information We collect information through various methods:

Directly from You: When you register for our services, fill out forms, contact us via email or phone, or engage in consultations.
Automatically: Through cookies, web beacons, and similar technologies when you browse our website.
From Third Parties: We may receive information from third-party services like analytics providers or advertising networks, in accordance with their privacy policies.

3. How We Use Your Information We use the collected information for the following purposes:

To Provide and Maintain Services: To deliver the digital marketing services you’ve contracted us for, manage your account, and process transactions.
To Improve Our Services: To understand how our services are used, conduct research, and develop new features.
To Communicate With You: To send service updates, invoices, promotional materials (with your consent), and respond to your inquiries.
For Marketing and Advertising: To personalize marketing efforts, deliver targeted advertisements, and inform you about other services that may interest you.
For Security and Fraud Prevention: To protect our services and users from fraudulent activities and unauthorized access.
To Comply with Legal Obligations: To meet legal and regulatory requirements.

4. Sharing Your Information We may share your information with third parties in the following circumstances:

With Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.
For Business Transfers: In connection with a merger, acquisition, asset sale, or other business transaction where user information may be transferred.
With Your Consent: When you give us explicit permission to share your information for a specific purpose.
For Legal Reasons: If required by law, court order, or governmental request, or to protect our rights, property, or safety, or that of others.

5. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights Depending on applicable laws, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your data. To exercise these rights, please contact us using the details below.

7. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the “Effective Date” at the top. Your continued use of our services after such modifications will constitute your acknowledgment of the modified policy.

8. Contact Us If you have any questions about this Privacy Policy, please contact us at: Zaxo Times Pvt. Ltd. [Your Company Address] [Your Company Phone Number] [Your Company Email Address]

Disclaimer Last Updated: June 17, 2025

Please read this Disclaimer and No Refund Policy carefully before engaging with the services provided by Zaxo Times Pvt. Ltd. (“Zaxo Times,” “we,” “us,” or “our”).

1. General Disclaimer The information and services provided by Zaxo Times Pvt. Ltd. are for general informational purposes only. While we strive to ensure the accuracy and effectiveness of our digital marketing strategies, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the services or the information, products, services, or related graphics contained on our website or provided through our services for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

2. No Guarantees of Results Digital marketing outcomes can vary significantly based on numerous factors, including but not limited to market conditions, competitor activities, changes in search engine algorithms, audience behavior, and the quality of your own products or services. While Zaxo Times employs industry best practices and strives to achieve optimal results for our clients, we do not guarantee specific rankings, traffic levels, lead generation, sales, or any other particular business outcomes. Our services are based on efforts, strategies, and execution, not on guaranteed results.

3. Third-Party Platforms and Services Our services often involve the use of third-party platforms (e.g., Google Ads, Facebook Ads, Google Analytics, social media platforms). Zaxo Times is not responsible for the policies, terms of service, or changes implemented by these third-party platforms, which may affect the performance or availability of our services.

4. No Refund Policy All services provided by Zaxo Times Pvt. Ltd. are non-refundable. This policy is implemented due to the nature of digital marketing services, which involve significant upfront time, resources, strategic planning, intellectual property, and ongoing execution efforts. Once work has commenced on a project or service, including but not limited to strategy development, account setup, content creation, campaign management, or consultation, payments made are considered final.

Exceptions to the No Refund Policy:
- In the rare event that Zaxo Times Pvt. Ltd. is unable to deliver the agreed-upon services due to internal operational reasons, a pro-rata refund for the unfulfilled portion of the service may be considered at our sole discretion. This will be assessed on a case-by-case basis.
- This no-refund policy applies to all one-time payments, retainers, and subscription fees for our digital marketing services.

5. Acknowledgment By engaging with Zaxo Times Pvt. Ltd. and utilizing our services, you acknowledge that you have read, understood, and agreed to this Disclaimer and No Refund Policy.

6. Contact Us If you have any questions about this Disclaimer or our services, please contact us at: Zaxo Times Pvt. Ltd. [Your Company Address] [Your Company Phone Number] [Your Company Email Address]

Important Considerations for Zaxo Times Pvt. Ltd.:

Legal Review: As reiterated, have an attorney review both documents. Laws regarding privacy, consumer protection, and disclaimers vary by region and industry.
Specific Service Terms: You might also want a separate “Terms of Service” or “Service Agreement” document for each client, which can go into more detail about the scope of work, deliverables, payment schedules, and explicitly reference this Refund Policy.
Transparency: While you have a no-refund policy, clearly communicating this upfront in your proposals, contracts, and on your website helps manage client expectations